FAQ
Payment and Ordering
1. What payment methods do you accept?
We accept major credit and debit cards, including:
1. Visa, MasterCard, American Express, Discover, JCB, Diners Club
2. PayPal
3. Apple Pay and Google Pay
4. Afterpay
5. Klarna
2. How do I place an order?
To place an order:
Browse our website and select the products you wish to purchase.
Add items to your shopping cart.
Go to the checkout page and enter your shipping information.
Choose your payment method and complete the transaction.
After the transaction is completed, you will receive an order confirmation email.
3. Do I need an account to make a purchase?
No, you can shop as a guest. However, creating an account with us offers benefits such as faster checkout, order tracking, and access to exclusive promotions.
4. Is it safe to shop on your website?
Yes, absolutely! We take your privacy and security seriously. Our website uses encryption technology to ensure that your personal and payment information is kept secure during transactions.
5. How do you protect my privacy?
We value your privacy and will never share your personal information with third parties without your consent. For more details, check out our Privacy Policy.
6. I haven't received an order confirmation, what now?
If you've made a purchase with us, you should receive an order confirmation by email within a few minutes. If you haven't received the confirmation, here are some possible reasons:
1.) You may have entered the wrong email address.
2.) Please check your spam folder. The confirmation may be there.
3.) The order process may not have been completed correctly.
If this happens, please don't worry and contact us immediately. We will help you resolve the issue.
7. Do you offer discounts or promotions?
Yes! We frequently run promotions, discounts, and special sales events. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
Product Information
1. Are there installation instructions?
Some products have special installation videos. If you don't know how to install the light, you can contact our customer service at service@lightcollects.com or find the installation instructions online yourself.
2. Are the light bulbs included in the fixture?
Bulbs are not included unless noted.
3. Does the lighting have CE certification or UL certification?
Yes, you can find more information on the certification page.
4. Does the voltage of the lamp meet the national standards of our country?
Yes, the voltage is between 110V-240V.
Shipping
1. What are your shipping times?
Your order will be delivered within 12-20 business days.
2. How can I track my order?
Once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status and location of your package. Alternatively, you can log in to your account and visit the "Track" section for order tracking.
3. My delivery address has changed—what should I do?
If you have a new address, please let us know as soon as possible so we can update the shipping address before dispatch. If the product has already been shipped, unfortunately, the address change will no longer be possible.
Return
1. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue, either by arranging a replacement or issuing a refund.
2. Can I change or cancel my order after it's placed?
Once an order is placed and payment is processed, we aim to ship it as soon as possible. If you need to make changes or cancel, please contact us immediately. We’ll do our best to accommodate your request before the order ships.
Contact
How can I contact customer support?
If you have any questions or need assistance, feel free to contact us:
Email: Service@lightcollects.com
Visit the Contact Us page for more information.
